Privacy Policy
LUOYANG ROBUST METAL TECH CO., LTD. ("ROBUST", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit www.robustmetek.com, submit a business inquiry, request a quotation, or communicate with our team.
We process personal information in accordance with applicable data protection laws.
1. Information We Collect
We may collect information necessary to respond to inquiries, provide technical support, and manage business relationships.
Personal and Business Information
- Name and company name
- Email address and telephone number
- Country or region
- Business contact and shipping information
- Product inquiries and quotation requests
- Other information voluntarily provided through our contact forms or business communications
Technical and Project Information
For custom manufacturing projects, customers may provide technical drawings, product specifications, material requirements, quantities, and other project documents.
We use this information to evaluate manufacturing requirements, prepare quotations, provide technical assistance, and fulfill agreed business purposes.
Website Usage Information
Depending on the technologies enabled on our website, certain technical information may be collected, including:
- IP address
- Browser and device information
- Pages visited and website interactions
- Cookies and website analytics information
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Responding to product inquiries and quotation requests
- Reviewing technical drawings and manufacturing requirements
- Providing customer service and technical support
- Processing orders and coordinating shipments
- Maintaining business communications
- Improving website functionality and user experience
- Protecting our website against unauthorized activities
- Meeting applicable legal and contractual obligations
Where required by applicable law, we rely on an appropriate legal basis for processing personal information, such as consent, contractual necessity, legal obligations, or legitimate business interests.
We do not sell or rent personal information to third parties.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and improve website performance.
Some cookies are necessary for website operation, while analytics or other optional cookies may require your consent under applicable law.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Where required, we will provide appropriate cookie information and consent choices.
4. Data Security and Technical Confidentiality
ROBUST takes reasonable technical and organizational measures to protect personal information and business documents against unauthorized access, disclosure, alteration, or loss.
We understand the importance of confidentiality in industrial manufacturing projects.
Customer drawings, specifications, product designs, and other confidential technical documents are used only for authorized project evaluation, quotation, manufacturing, quality control, and related business activities.
We do not intentionally disclose confidential customer project information to unrelated third parties without authorization, except where required by law.
Where external manufacturing, inspection, or service partners are necessary for a project, relevant information may be shared subject to appropriate confidentiality and security arrangements.
Although we take reasonable precautions, no internet transmission or electronic storage system can guarantee absolute security.
5. Third-Party Service Providers
We may work with trusted third-party service providers to support our business operations, including:
- Website hosting and technical maintenance providers
- Email and business communication services
- Website analytics providers, where enabled
- International logistics and shipping companies
- Payment and business administration service providers
- Inspection or manufacturing partners involved in authorized projects
We share only the information reasonably necessary for the relevant services and seek to ensure that appropriate data protection and confidentiality measures are maintained.
6. International Data Transfers
ROBUST serves customers and business partners in international markets.
Personal information and business communications may be processed or transferred across national borders where necessary for inquiries, quotation preparation, order fulfillment, technical support, or other legitimate business activities.
Where applicable data protection laws require additional safeguards for international transfers, we will take appropriate measures to protect the information.
7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of personal information where applicable
- Requesting restrictions on certain processing activities
- Objecting to certain uses of personal information
- Withdrawing consent where processing is based on consent
- Requesting data portability where legally applicable
To exercise your rights or ask questions about your information, please contact us using the details provided below.
We will review and respond to requests in accordance with applicable laws.
8. Data Retention
We retain personal information and business records only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on the nature of the information, ongoing business relationships, contractual requirements, and applicable legal or accounting obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymize it, unless continued retention is legally necessary.
9. External Websites
Our website may contain links to third-party websites or external online services.
ROBUST is not responsible for the privacy practices, security measures, or content of websites operated by unrelated third parties.
We recommend reviewing the privacy policies of external websites before providing personal information.
10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, applicable laws, or data protection practices.
Any updated version will be published on this page. We encourage visitors to review this policy periodically.
Last Updated: October 18, 2026
11. Contact Us
If you have questions about this Privacy Policy, the handling of your personal information, or confidentiality relating to a manufacturing project, please contact:
LUOYANG ROBUST METAL TECH CO., LTD.
Website: www.robustmetek.com
Email: service@robustmetal.com
Address: RM.1606, Bldg. 2, 863 Creative Park, No. 32, Changxiamen Street, Eco-Tech Development Zone, Luoyang, Henan, China 471000